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  • PUBLIC SERVICE ANNOUNCEMENT!!!!!!Con Artist Alert! This company BEST BUY is full of Thieves, specifically this location. We bought a Samsung 75" 4K smart tv with warranty from them 1 1/2 years ago. It took a crap so we call for warranty and were told that we would be getting a refund or be able to shop for new tv and if we found one more expensive we could pay the difference. We thought we were getting a better tv and were more than willing to pay the difference for it. I guess when they saw we paid $3000 for it the decision changed and they told me that the new replacement would be new version of same tv. We figured we wouldn't get a refund and thought we might as well just get the new one so I agreed for them to bring it an install it. Then they say we had to buy another warranty for this tv for $450. Then Geek squad comes and installs the tv, crooked, we noticed that it wasn't the same but actually a downgraded version. So they figured we wouldn't notice and thought is was ok. Now here's the SCAM. I called Best Buys warranty and was told that I agreed to the tv and there was nothing they can do and to call Best Buy 800 number. The 800 number said the same thing that I already agreed to the replacement, I told them I agreed to same tv not downgraded version. They then said I would need to speak to the store manager where we purchased it. When I called Best Buy store and spoke to the manager, who wasn't helpful, he says to call Best Buy 800 number. When I told him they said call him he laughed and basically called me a liar. So after spending over $5,000 at Best Buy we are stuck with this cheap tv. And after talking to them we only get the classic run around with the you already agreed to it speech. Now we have a cheaper tv than we purchased 1 1/2 years ago, that's obviously crooked and real easy to tilt side to side for some reason now. And if this tv goes who knows what cheaper tv we'll get under new warranty. Im sure we'll keep getting downgraded. Or since this tv is only worth $1000 they probably give refund then. They got us real good. Worst customer service ever and not to mention the warranty scam. SCAMMER COMPANY
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