| rev:text
| - I wanted to like this gym. I really did. It's gorgeous, after all, and their salespeople do a great job of talking it up.
First off, I have a very busy and ever-changing schedule. This probably made me a poor candidate for this gym to begin with, as their hours and classes are limited. Anyway, I visited the gym in April and was impressed with the sales rep, the facility, and the quality of trainers. I had very limited time that day (the story of my life!), so I filled out a little card (I did not complete any membership paperwork) and left to carry on with the day.
In May, I began the stressful and lengthy process of home buying and got even busier! David Barton Gym began charging my credit card, and I was fine with that.
Come June, I'm still absolutely slammed and haven't been able to get to the gym. At this point, I had been getting repeated phone calls from these clowns asking me to come in and fill out the paperwork. With everything I had going on, David Barton Gym wasn't a priority. I was fine with them charging me the membership fee. I had no issues. But what did they do? They threatened me. They started telling me that I would be charged MORE because I hadn't filled out the paperwork...
Long story short, I decided this wasn't the place for me due to bad customer service and asked them to simply stop charging my card since I had never officially become a member anyway . I didn't ask for any refunds whatsoever. What did they do this time? They refused to stop charging me unless I filled out the membership paperwork.
Huh? OK...well, long story short again: Silly me capitulated and signed the membership paperwork along with the cancellation paperwork at the same time, again never asking for a refund. However, David Rivera (who is great, by the way - I feel sorry that he works for that company because he deserves better) insisted that I accept a refund for May. That was a nice gesture. I kept telling him it wasn't necessary, but he insisted so I finally accepted.
Fast forward to July. No refund from David Barton for May as promised, and I didn't really care at that point. I had closed on my house and was in the midst of cleaning, preparing, and moving. It had been a CRAZY two months, and the David Barton Gym was the last thing on my mind.
When I finally got a chance to get my files in order after the moving process, I discovered that David Barton Gym had never STOPPED charging my card! I was in possession of cancellation paperwork that indicated no further charges would be made after May, yet I had charges for June and July.
Making a long story short for the last time, it's August 14 and I STILL haven't received a penny back. I'm left with the conclusion that this place condones fraud and tries to get away with it whenever possible. The General Manager, Greg Refner, has no customer service skills (and no desire to serve or be fair to people) and certainly no urgency for anything...unless it's getting someone to sign membership paperwork under duress.
I am really appalled at the way in which this entire debacle was handled. I'd suggest staying away from this place at all costs, no matter how glamorous it may seem.
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