Burger Rush's food is really good. I especially love their fries. Probably my favorite fries. But their service is complete garbage. I've been in the drive-through to wait 15 minutes for a burger. I appreciate that it's made when I'm there, but there's no way that a fast food burger place should take 15 minutes. So I started to order a pick up since I live down the street. The last time I ordered, I was put on hold for more than 10 minutes, because whoever answered the phone was not capable of putting that order in for pick up? I've also had to wait a half an hour pick up a burger and fries. Seriously, the worst service of any place I've been to.