First time using their service and overall very pleased. Love that they come to my home in an air conditioned van for the comfort of my dog. Pricing is reasonable and girls were very friendly. My only criticism is that I had to call twice because I didn't receive a call back with my first message. Also, they ended up being about an hour and a half late but they did call several times to inform me that the customer before me was taking longer than expected. Next time I will book the first of the day appointment.. Will definitely use again!