| rev:text
| - First and last time I'll stay at Planet Hollywood.
Stayed here with about 10 other girls for MDW. Since I never stayed at PH before, I always liked them solely for having Earl's and Fat Tuesdays. After MDW, I now know that's all they're good for. In short, poor customer service and very unhelpful.
First off, we booked PH for a two bed room, but we ended up getting one king size bed. Annoying, but they did say they couldn't guarantee requests. Fine. On a quick random note, apparently all the rooms at PH have a different movie theme - ours was the Karate Kid.
Our first issue with PH was that their rooms have the shittiest lighting ever. This is NOT ideal for girls that have to get ready to go out clubbing. Not only is the lighting not bright enough, but they just didn't have any lamps in the room! Even the desk didn't have a lamp, which we thought was strange.
Our second night was a complete disaster. My friends and I were about ready to leave our room to go out clubbing when one of my friends informed us that the toilet was clogged and started to overflow, leaking onto the bathroom floor. We quickly called the front desk to notify them about the problem and they said they would fix it (this was around 9pm). We also made sure that it was okay that we were stepping out for the night and they assured us it was fine and they would fix it while we were out.
A friend and I ended up coming back early because she wasn't feeling well, so it was around 12:30-45 when we reached our floor and were walking to our room. As we got closer, we saw a cart outside of our room. A worker came out and said, "Are you staying in here? Your toilet overflowed and started to leak to the floor below. We need to move all of your stuff to a new room." What. The. Fuck. We went into our room and saw that the carpet was SOAKED with water that probably had remnants of pee, poo, and vomit. Since a lot of us had left our stuff on the floor, our bags and clothes were soaked, too. EWWW.
So, we had to move everything out and to our new room. Luckily, we had a bell hop help us, so that was nice of them since it was only 2 of us moving 10 girls-worth of luggage. When a few more of our friends came back, including the one whose credit card was under the room, she went down to go talk to the manager about the situation - making sure we didn't have to pay for the water damages. She came back up, pissed, telling us that the staff was very unhelpful and basically told her that they wouldn't do anything for us because they're already doing us a favor by not charging us for the damages. Well obviously we shouldn't be charged because it was not our fault. We did our duty as customers to inform them of a problem. Oh, I forgot to mention that when my friend and I first arrived at 12:45 that it looked as if they had just started to clean up the water, when we called them about it at 9pm. If they had tended to the problem immediately at 9pm, then there probably would only be water leakage on the bathroom tile floor, which is a million times easier to dry than carpet. Why they didn't tend to it sooner is beyond me, but regardless, we informed them so it is not our fault. Still,they would not do anything for us since clearly they see that they are doing something for us by not charging us for their fuck up.
This whole situation really showed us their lack of integrity and they must not care that we're telling all of our friends (and fellow Yelpers) not to stay there. Aside from our whole toilet situation, I still don't like this hotel for its poor lighting in the rooms and their house keeping is pretty shitty, too. We requested to have more towels and blankets the first night and all we got was one towel and a pile of bed sheets.
Thanks, PH.
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