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| - I was going on a long trip and decided to rent a car rather than use my own. We originally had a reservation for Budget, and after waiting in line for forever and getting an agent who had to defer to their supervisor for everything, were told that the cars were not allowed to be taken to the state we were trying to drive to (Oregon).
Enterprise had no line, and I spoke to Jeff who was extremely friendly and attentive. He was able to get me a good deal, worked quickly (which was amazing as I was pressed for time), and was knowledgable about his product and the services. We were walked out and actually given our choice of a vehicle instead of the "Here's the car you get" deal, and were able to really check them out before deciding on a Kia Soul.
We returned the car late at night and I had forgotten my glasses in the center console, but didn't realize it 'til the next day. I called in, spoke to Patrick, and he was able to locate my glasses, leave a message as requested since I was at work, and left them in a safe with my name, and a note that someone else would be coming to pick them up. Excellent customer service with all the folks I interacted with, speedy processes-- absolutely no complaints.
Thanks, Jeff and Patrick. If I ever need to rent again, I'll definitely go with Enterprise.
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