When I first brought my Terrier in he was SO scared! Everyone came into the lobby area to give him lots of TLC! Our sweet groomer got on the floor with him till he was more comfortable with going to get washed. When I picked him up, he was so much more relaxed and happy! Thank you for taking great care of our furry baby! The salon was SO clean and had a very good, loving feeling about it! We will see you again soon......