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| - My family and I walked into Shake Shack for the first time last week and left a whole new person. I even bought a souvenir shirt on the way out with how committed I was after eating here--the hype's real.
The Service: Saturday lines are SUPER LONG but faster than you think! Friendly + Knowledgeable
Going through the line took 15-20 minutes. I forgot the name of the cashier that helped me, but I remember hearing her speak Japanese to the people before me. She was really nice and was patient with my family's large order.
Shout out to one of the staff there named Edith for helping us out in the line by answering a lot of the questions we did have and coming to check on us when we ate! My dad used to manage restaurants and all I could hear was him comment on how efficient the staff was and how fast their food was coming out for how many people there were in the large dining room. By the time we finished eating, my mom wanted to order a couple more shroom burgers to take away. For some reason it took longer than it did before and when it came the food burgers felt colder. Before we said anything, Edith showed up! She had them remade and we had it in our hands under 5 minutes. We tried tipping her but she refused and said hospitality's always included. We were all so blown away! My parents are excited to see Shake Shack come to Portland soon!
Food Quality: drive 4 hours, stand in line, and happily wait for food DELICIOUS
Burgers to get: everything on the menu
Burgers we can vouch for because we ate them: shroom, shake stack, chicken, smoke shack
-The shroom and Shake Stack are identical except the Shake Stack has the cheese patty. When you see that it says it has mushrooms, it's not like the mushroom you expect like on a pizza. It's a fried mushroom with melt in your mouth cheese inside.
-The chicken shack was pretty good too! It has a small spicy kick, but it's a good balance between the lettuce and some sort of their own ranch looking sauce.
-Smoke shack was the cheese burger with bacon and spicy pepper bits. It had their signature sauce, and it was beyond good. I wish the burgers were bigger given how good they are!
Also you must try the Cookies & Cream shake alongside some cheese fries!
Atmosphere: Loud + Exciting
The dining room's modern and simple in design. Main focus points include the front of the kitchen, huge TV screen wall on the other side of the menu, and table seating everywhere. It's seat-yourself type dining so if you had a big party like we did beware wandering for tables may take a while. If you don't like crowds, I would order take out.
Pricing: More expensive, but worth it
Among 5 people we ordered: 5 burgers, 1 chicken, 2 shakes, and 3 small soda drinks (which by the way, they give free refills on). We paid like $80 with tax.
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