I've never had a bad experience here, used to drive from the east valley to get here. The customer service is great, the manager is amazing. I've never had an issue they couldn't help me with. Yes they get busy and there is a wait, but it's no longer than 20minutes if that. I couldn't say anything bad about the store. It's clean, comfortable, quiet, and has a nice AC. Thank y'all for your help, even from the Steelers fan manager. Haha. It's my favorite VZW store.