When my wife was pregnant she wanted a sub so I ordered a sub/chips from this JJ's to her work less then a mile away.
I asked for it to be there before or around 12:00. The sub never arrived. She told me she had no lunch at all when she arrived home.
I called JJ's to find out what happened and they said that the drive already went home and the sub was delivered.
I called the receptionist to confirm and they stated as they document all food deliveries there was none from JJ's the entire day.
I called back and asked to speak to the manager. The manager was very rude and passed the phone to a different employee for about 2 mins after i started to explain the issue.
He got back on the phone and then said they don't know what the driver may have done with the sub. That was it. NO apology at all.
I had to inform him that i expect my money to be placed back on my card and I asked for his name. He stated "Mike" I asked Mike who? He said, that's right. Mike who.
I used to buy 1-11 subs at a time here averaging about once a week for my staff outside of personal orders. This was in 2012. I've not gone back since. There is a much better JJ's on University drive not far from this one. GO THERE, those guys rock!