| rev:text
| - First off:
*appetizer, entrées, & sides were all served cold.
*manager (Todd) was not friendly or helpful.
*food did not arrive on a timely manner.
*steaks not cooked to preferred temp.
So my family & I come here around the same time of the year for dinner. Previous times we had excellent food & service then but not this time around. We had reservations at 6:30pm but we arrived around 6:15pm. Hostess seemed scatterbrained & it took her a while to seat us. When we were seated, it took another 10 minutes to get our drink order. By the time we ordered our appetizers & entrèes it was almost 7:00pm. Now our waiter, Carlos, was very friendly & we could see him running around to all of his tables as fast as he could; I noticed this was the case for many of the other waiters. Staffing issues, maybe?
We waited maybe another 30 minutes for our COLD appetizers to arrive but we were so hungry that we did not mind the coldness at this point. We ordered the calamari & bacon wrapped shrimp. The calamari was not worth the price whatsoever. There was mostly breeding crumbs and hardly any actual squid on the plate.
A long wait later, we finally got our entrèes, except for my little sister who ordered a burger off the kid's menu. We had a party of 10 so I won't write out each order but for myself, I had the Chef Special: Lobster Thermidor. My plate was cold to the touch & pieces of risotto were not cooked all the way as it was still crunch. My boyfriend & dad had steaks that were really rare when they asked for medium. For how long the food took to arrive I'm surprised they were not even cooked to what they had asked for!
Our food was not hot & more so borderline cold. By the time all of the adults finished the food, that's when my little sister got her burger. Our server had told us the cooks "forgot" about her burger. She waited so long that she was not even hungry anymore.
At this point, we decided to talk to the manager Todd. My uncle pulled him over to our table & let him know the situation but Todd couldn't have seemed to care less. He did not apologize or empathize with us whatsoever. He simply responded with "Okay. What do you want me to do?" With his hands on his hips!! Well, an apology goes a long way. We did end up getting a discount on our meal but money was not the issue. If he tried to empathize even a little bit we might have returned next year but never again! If they hire more staff--especially in the back of house, the food service may be faster & a hell of a lot better!!
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