I recently moved from Los Angeles to Charlotte and was looking to make an appointment with a dentist. I made the mistake of reaching out to this practice. A day before my appointment, I was given a "courtesy" call that my insurance did not have any dental coverage. I was quite certain that this was a mistake, since I have worked for the same company for 8 years and have always had excellent dental coverage. The dental coverage is by DELTA dental. When I explained this to the arrogant secretary that called me, she advised me that Kalons & Glidewell are not accepting new patients that have coverage through DELTA dental. I have never heard of a practice that does not accept a top-rated provider and one of the largest in the country. I asked the lady why, and she explained to me it is because they do not make a profit off of those individuals who have DELTA dental! I was shocked. I have lived in Massachusetts and in California and never encountered a situation quite like this. When I explained my outrage that first of all I was receiving this call just a day before my appointment, it was again snobbishly explained to me that they did not have to call me to give me this information in the first place!
Nice attitude and customer orientation. Finally, I was given the "option" to pay out of pocket. How lovely, yet another "courtesy," I suppose! This practice has no interest in new patients and does not contributely positively to the welfare of the community, and I would caution everyone not to be fooled by the other reviews on here, which are of course vague and without much concrete substance. I suppose I would be considered when I have the right kind of insurance or I am part of the elite society frequenting this place! What a joke! I am happily taking my business and more importantly my health elsewhere.