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| - Overall, I liked The D, but my impression was spoiled by the non-caring VALET GUYS at the very end of our stay. I like the fact that, unlike The Golden Nugget, The D's parking garage is connected directly to the hotel. Arriving late at night, I do not like to catch an elevator down to the ground floor, roll baggage across a driveway into the hotel lobby, then catch another elevator up to the room, upon checking in. The D's registration is conveniently connected to the parking garage and located near the elevator on the ground floor.
The very warm and friendly registration gal gave us a room overlooking the mountains on the 33rd floor. The rooms have been renovated and although not everything is spanking new and replaced (chipped bathroom tile floor, hanging metal from shower head), the room was functional for our needs. Most importantly, my Mother and I found it to be spacious and clean. I liked the Keurig coffeemaker for my tea-making needs but did not use the K-cups because there is a hefty charge. Our 33rd floor housekeeper was very accommodating.
We had a little trouble with a disappearing DND sign twice and the long-term parking ticket malfunctioning twice upon exiting the parking structure, but that was nothing compared to our valet experience upon leaving the hotel. On our last day, we were directed to valet the car because self-parking was full from the evening Downtown activities. I'd like to mention here that the valet guys in general need to be trained in customer care. Often, the valet is the LAST impression left with a hotel guest, and as in this case, can make or break the overall hotel experience. The valet should not expect that hotel guests will know exactly what to do when valeting a car. Unfriendly Valet Guy #1 who received the car caused me concern about leaving my rental with someone as unfriendly as him. He did not offer a greeting and did not prepare me with any instructions on how to go about leaving the car and retaining the valet stub until I asked - hey, some of us NEVER valet our regular cars...perhaps this is the reason why.
Anyway, upon retrieving the car, Unfriendly Valet Guy #2 takes the valet stub and walks away without saying anything. My Mother and I proceeded outside with our 2 suitcases and 2 carry-ons and after standing in the driveway for a bit, another valet guy (the only one who smiled) tells us that if we are waiting for our car, we should be standing across the way in a separate area. I told him, "Thanks for telling us!" I was most disgusted with Unfriendly Valet Guy #2 who drove the car to us and who I tipped $5 prematurely. (Blame it on sleep deprivation and my overly-generous Mother). Yup, #2 eagerly accepted the tip and then, just stood there holding the driver's door open while watching me and my 77 year old Mother struggle to put the baggage into the trunk. Personally, I was not intending to tip at all, because the hotel forced its guests to valet and The D charges a $20 daily resort fee. Thanks for teaching me to hold on to the tip until the very end next time!
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