I was thinking this place could be my new burger joint. I've been there probably four or five times and I've been generally satisfied. The service needs improvement but they have a pretty good lunch special that we go for.
Sadly however this is an example of how one bad experience can ruin everything. The last time we went we were served raw beef. The bun was soaked red it was so rare, and no it wasn't the ketchup. I could probably forgive something like this if it was handled properly by the staff but the whole experience was down right pathetic. The waitress thought she brought the burger back from the kitchen when she hadn't, and we could clearly hear the cook insulting us saying how we "don't know what a medium burger looks like" and we "shouldn't order a medium burger if you don't want it a little bloody". We left without waiting for the food to return. Stay far away!