I show up 15 minutes late and the clerk refuses for me to sign in. Really?!?! You can let me sit and wait for Hoya, but I must not be late. Poor customer service! When you check out it takes forever and there is nowhere to sit! Really...I have stitches in my foot but have nowhere to sit! Usually the clerk complains to every patient she was supposed to leave at 4:30, while blankly staring at her screen and not helping people. The surgical side is really nice, but different staff. I wish they sent out their customer satisfaction survey for the other office visits!