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| - I used to really like Dr. Chris and went to Stripes Primary Care for about year. They did blood work in the office (Sonora Quest) which was really nice. Danielle was absolutely amazing and one of the most caring phlebotomists I've ever met. Dr. Chris seemed pretty knowledgeable and the front office was ok. Then about a year ago things started getting bad. I was misdiagnosed and ignored, sent to see the PA when I clearly asked for and was scheduled with Dr. Chris. My concerns were dismissed, even though I'd been to the ER that week and was told to follow up with my PCP. After several visits during the month, an urgent care doctor finally said I should go to the hospital to be checked for a DVT. Turns out I had a DVT and PE resulting in a very costly 3 day hospital stay. Had someone listened a month earlier, much of this could have been avoided. After I was released, I was put on blood thinners and Dr. Chris said he would monitor my INR levels. I told him how upset and angry I was over all the issues, and he actually apologized and asked for a second chance. I didn't have time to find another doctor and he said they could monitor my INR levels. Only after I left his office did I find out that normal INR checks take less than 10 minutes at Banner. I'm not a huge fan of Banner either, but the anticoagulation clinic is great. When I had my INR checked with Dr. Chris, I really should have only needed a nurse, but the whole process took nearly 2 hours. Again, I had nothing to compare it to so I didn't know any better, but I know now that he was just wanting more money. The INR monitoring at Stripes cost nearly $100/visit and at Banner it was closer to $30/visit. To make matters worse, Stripes kept billing my insurance incorrectly, and using "Stripes" instead of the doctor's name so it came back as "out of network." Despite us reminding them of the error, apparently nothing changed. Then after about 6-8 months we got a bill threatening to turn it over to collections. Keep in mind that after the initial bill, I had received nothing. No bills, no letters, no phone calls. So I assumed it was taken care of on their end. To get that kind of threatening bill was uncalled for. It took numerous phone calls and messages to finally get it resolved because they rarely answer the phone at all anymore and don't always return phone calls. I haven't been back since last October and have found a new doctor.
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