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| - I think I am going to be the lone black sheep who will post a negative review. But at least I should tell what happened to me, so it might help someone else.
I've always owned European vehicles, and most of them new, so I never had to take them outside of warranty for repairs. Finally, I ended up with a used 2004 Land Rover which I bought for fun. I know it's a vehicle known for reliability problems, so I am not blaming Dunns for it being a service nightmare. But I do blame them for how they handled the repairs and cost.
This happened back in 2011, and I've noticed their great reviews online, needed a place that knew how to work with European vehicles. They were very courteous, and super friendly. Suggested that I get a wheel balance and a tune-up (plugs/wires) done on the vehicle for $400 because I had a vibration on the steering, and it was due for service.
Next day I get a call - when they were pulling one of the spark plugs out it damaged the threading , so I will have to pay the additional labor. Honestly, I know how to change spark plugs, I am a petrolhead, but I knew doing it on Land Rovers can go bad pretty quickly, that's why I needed a professional to work on it, but why would I pay for their mistake/responsibility? but I did, he agreed to "share" the additional labor cost with me half-half.
Following day I get a call - when they put everything back together, it was leaking fuel. Injectors the re-fitted have failed. I was told each injector is $450 (I checked, they were $100 maximum online/parts store). The car had 8 of them, 2 were leaking. They wanted me to pay the part price, they will cover the labor. I needed to get this vehicle out of there and running, so I said ok.
Now my bill of $400 is, close to $1500.
Final day - I get a call my car is finally ready, BUT they scratched the fender badly, like a 7" scratch across, down to the paint. Must have been a tool or something hitting it. They said they will take care of it. But I didn't want them touching the car, so I went and took it back, they deducted $250 for the damage they did to the paint. I paid the bill.
I was courteous to the end, and so was Mr.Dunn. But that didn't help the way I was charged. It is my belief, when we give them our car, whatever breaks in the process of them trying to fix it should be their responsibility, otherwise I can do it at home. But I am reasonable, things do go wrong, so I was willing to pay some of it, but to keep breaking things over and over...and finally what broke me was him saying - "you have to pay to look cool driving one of these" !
I still own a land rover ( a newer one), and a 2015 BMW M4, my wife owns a Mini Cooper S. I am actually looking for a reliable place to get her mini serviced and occasionally fixed. These cars need people who "know what they are doing", and I see lots of foreign cars parked at Dunns when I drive home to Middleton everyday after work. But I just can't take our cars there again, not after what happened.
Sorry to be the guy to write a negative review, but I went here based on great reviews, and I didn't have a good experience. I just wanted the rest of you all to know.
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