After tweeting for the 3rd time about their horrible service, which wich decided to contact me. I was given a number for their "customer care line" and I had to take the time to call them. I called that number and gave my complaints and call back number. A few days later I received a call from the GM and I was unable to take the call because I was working. She left a voicemail and told me to call her back at the Tempe store. I had some time to return the call the next morning, so I called at 10:48 am and asked for the GM by name (Sophia) and the employee that answered the phone asked me why I was calling and I told her I was returning Sophia's call about a complaint. The employee then told me that they were busy with their lunch rush (before 11am?) and asked if Sophia could return my call later when they weren't busy. I said okay and gave her my contact info but I have yet to receive a call back and frankly I'm tired of wasting my time on this. Their twitter account is no help. Their Headquarters is no help. Unless you like throwing away money, I would avoid this company at all costs.