I don't eat beef, but I enjoy both turkey and chicken burgers. I had a chicken-burger craving and heard rave reviews about the burgers here so I decided to give it a try. I noticed the blackened-chicken burger and being the spice-addict that I am, ordered that rather than the "grilled chicken burger". The way of picking up food is not the most ideal. Even during the lunch-rush the one person taking orders was expected to pick up the food and "deliver" it to the end customer. This is ok in a place like McDonald's where everything is pre-made and must simply be assembled by the cashier, but this place didn't seem very well organized in that sense. It made the cashier have to allocate her time between taking orders and serving food. When you can see your food waiting for you and the cashier repeatedly ask for the "next person in line", it can be pretty aggravating. The grilled chicken was not only not spicy, the way blackened chicken should be, it hardly seemed to have any flavor at all and was kind of dry. I was definitely disappointed by this "certified" burger joint, but I decided to go back to try some Poutine. I'm not a big fan of gravy, but the fries were ok and at a time with no rush, the service was speedy. Ambiance is much like McD's though, not much like a place that appears to pride itself on the quality of its food.