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| - To start with, we went to the Food Truck Friday because this truck was going to be there. Coupled with another truck that we wanted to try, we talked about it for weeks! Keep in mind that I write these reviews not just to help the customers be wise consumers, but also so that business owners can get feedback from customers and gain insight into running their business in the most successful manner. With that said, I struggle with this review. The company has really been well marketed and over hyped! The truck is beautiful and as up to date as possible. The line was extremely long and it took quite a while for food to come out. While waiting in line I noticed that several people were complaining and returning food! I was honestly pretty worried at that point and tried to hear why they were coming back. The complaints were all the same. The lobster rolls they had ordered were supposed to be hot and that the lobster was cold. I asked one lady what was wrong with her food and she told me that it was ice cold in the middle. People were not complaining about the line to order. They were complaining about the wait for their food. There was a huge group of people waiting for food. Suddenly a woman appeared frantically trying to get into the truck's front door which was locked. She had Walmart bags in her arms. I said to my wife that she must have made a Walmart run for Lobster (We were in the parking lot for Sam's Club and next to the Walmart.) I was joking but I think she went to get bread. That's right my "roll" was on bread. I would say it was Texas Toast to be exact. So, it was my turn to order. The guy is taking orders from the window which is quite high, and I had trouble hearing him. He used a tablet to have me sign for my debit card. They ask for an optional tip which I find absurd when no one is doing anything worth tipping. They didn't bring my food and as a matter of fact I had to ask for a napkin and a fork. When I went back to get a knife the lady was very nice, but I still wouldn't say it was worthy of even more money. I must admit that I was taken back by the price. I know that lobster can be expensive, but this is extremely expensive for the size of roll you get. It is about double what I think it is worth. Our order did not take too long to get (about 8 minutes). I guess once the cook came back it was easier to pump out food. By the way I watched to see if she washed her hands and she did. The man called our name over the loud speaker that is useless! I didn't see anyone else go to the window, so I figured it must be mine. Anyway, we got our food and I was shocked at how small it was. My wife and I always split food. I could eat three of these on my own! We each took our two bites and the Lobster is wonderful. It has a wonderful sweet flavor. There was a small line of mayo on the Texas toast that did not make much difference. I would double the mayo but that is me. It was lobster on bread. Well the wait was over and in two bites the meal was over. I looked at my wife and laughed. I said, "well that was a big bubble buster!" She said she thought the flavor was great but that the $20 we spent was not worth it. For the record the roll was $16.50 plus tax and tip. I felt a little robbed to be honest. I am the type of person that tips huge amounts for great service and doesn't mind paying a lot of money for quality food and service. In this case it was a bit much. Let's not forget this is a food truck. They don't even have the overhead of a brick and mortar restaurant! They must be making a killing off the name and notoriety, but it will not last for long because I can't imagine too many people will go twice. I know that I would never do it again. I love Shark Tank, and this is good quality lobster, but they better listen to their customers or they won't be around long. Overall, I rate them a 2. Quantity of food 1, Service 3, Price point 1, Quality of food 5.
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