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  • Read the reviews when it first opened and they weren't great. Husband suggested it tonight and we went around 7pm. It wasn't too busy. Should have listened to my instincts when we walked up and the doors were dirty and full of fingerprints that surely were from more than one day. Windows across the entire front were also dirty. Unfortunately, we went in. While ordering, was not impressed with the less than clean serving area with food dropped everywhere. I ordered two street tacos that cost $3.24 each. Husband ordered a carne asado burrito and the meat portion was EXTREMELY small (three scoops of what looked to be 1/8 cup scoop or smaller). He asked for extra meat knowing it would be an extra charge. He received one scoop and was charged $2.50 extra. When he questioned it at checkout, the lady apologized and said "yeah, I know". This plus an order of chips and guacamole (container only filled halfway) and one bottle of coke cost over $24. My corn tortillas were stone cold and the meat would not pass required health inspection temperatures. We would been better off at Taco Bell. We won't be back and do not recommend this place. **response to manager reply** Thanks for the response. I'm all about family friendly establishments. They can also be clean. Ate in the restaurant and my tortillas were not pressed nor did anyone offer to press them. A lot of the manager replies to comments talk about what else could have been done to increase the taste and perceived quality and value of the meal. You have a training opportunity here. If your team members actually suggested these things while in front of the customer, you would enhance the experience and reviews. I've read several poor reviews and manager replies to them. If you took as much time training your team and enhancing the customer service experience as you do trying to tell everyone how much better you are and comparing yourself to Chipotle, you would have better reviews. Snarky comments and customer blaming show lack of customer service and professionalism.
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