Went in for a cup of coffee. There was a line. An employee just stood there watching us not helping and saying hey I am not on the clock as he stood at the counter. It took 6 minutes to get the coffee after I ordered it. Apparently you can no longer put in your own cream and sugar but the employee didn't ask how much of either I wanted. Had to wait another 3 min to get a second sugar but no stir stick. Never going back. I get better service at PDQ .