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| - The first thing that strikes me about this hotel is the enormous size of it, so while that this isn't the first time I visited it, it still took me a while to figure how to navigate thru it, this time having the advantage of staying there and having time to learn.
So anyways, a few things:
Reserving a room: they don't guarantee room types and locations unless you pay an additional fee. What the heck?? So this is how my wife ended up having a 2 queen beds room when we wanted a single king.
Parking garage: don't forget to look around where you parked. The garage is multi leveled and huge, and you could have a big search on your hands if you forget where you parked.
Grand Tower: we stayed here on the Tropicana side, facing the NY NY, which was convenient in that it was right next to the casino, the Studio Walk, the front desk, and Star Lane Shops which is the direction to the vast self parking garage beyond. The front desk was "nice" enough to point out that this made less walking for us, which may/may not have been a point at us being juuuuuuust a bit on the over weight side. ha ha!
Tower elevator: they have a small store (Front Page Newstand) next to the elevators with snacks, drinks and other traveling stuff you might need which is pretty handy. But its not cheap and since the MGM is quite big, it takes a while to get out and walk to a place that's cheaper and I bet they count on you not wanting to do that.
Resort fee: $18 plus tax(!!!) for the wired HiFi, $15 dollar beverage credit per visit, faxes(who still uses these?), the USA Today (that you have to go down to the Newstand for, only to find they are all gone), and some other minor stuff. WHY IS THIS A MANDATORY CHARGE?? This is what blows about all MGM/Mirage properties - this needs to be optional because quite frankly, most people don't use most of these services and are in effect, being ripped off.
That aside, the room was decent, aside from it not being the one we wanted. It was clean, had a decent view of the NY NY, Tropicana and Excalibur hotels, but on the other side of things, had a tube TV, very few electric outlets , and a pitiful shower head with not a lot of pressure behind it.
The casino had a nice variety of slots and a cool horse racing machine that only took quarters. Complimentary drinks weren't so easy to come by, despite the fact that I was sitting right next to the exit/entrance doorway for the cocktail waitresses and pouring $20's in a slot like it was going out of style.
All in all, the overall experience here was mixed, with some good points and bad and a feeling that the care of the individual customer wasn't as important as was making sure they were processed thru like a herd of cattle. I've experienced worse, but definitely there is also better to be had in Las Vegas, and at a comparable price.
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