I really wanted 0 stars!!! Worst car rental experience ever. So many extra charges we have now spent $200 more than they quoted. My head was spinning by the time we left. At 4:30 pm we had 2 cars to choose from....a Kia optima or a Kia optima. I have called customer support and they could care less. They expect you to read the paperwork which would easily have taken an hour rather than have an employee tell you important charges. Never again!!!!