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| - Terrible service and cold, chewy food!
I never write reviews but this experience was so terrible, I feel compelled to warn others to stay away.
We came here based on my boyfriend's coworker's recommendation. I'd been to a Paramount only once before (at food court in Humber River Hospital) and found my falafel sandwich from there to be mediocre, so I wasn't expecting much, but what we got was so appalling, I will never go to another Paramount again.
The girl who sat us explained they only had one salad on the menu because of the recent salmonella scare involving romaine lettuce (??). We ordered the Saj beef shawarma to which they said they ran out of the saj but that they could make it with a 9" pita instead. Fine. The girl at the till took 3 attempts to get my order right, apologizing that it's been a long day. I paid, and she even hollered out our order to the cook in the kitchen so I figured we were good. It's sort of fast food style in this joint so I figured we would have our platter in no time, but it took 30 mins to get to our table and the restaurant was not busy. Most other tables already had their food when we ordered.
After 25 mins of waiting, I got up to ask about our order and the girl said it was just in the grill press being finished off and would be plated shortly. I said, "Ok, because I'm just about to ask for a refund; we can't wait any longer." 5 mins later when it did arrive, the pita was barely warm, the shawarma meat inside it was totally cold, and the fries were cold & soggy. When I asked the server about it she said, "Well, we could redo it but I don't think you want to wait that long." I said, "You bet I don't." I mean, how long does it take to fry up a few french fries and throw some fresh shawarma meat in a pita? She did not even attempt to apologize and said she could give me a refund. While we waited for the refund, I asked why it takes 30 minutes to fry up some french fries. The girls at the till/servers had no answer to this so I pushed on: "Is there an explanation?" I asked. "Not really," the one girl said as she apathetically shrugged her shoulder. "Unbelievable!" I said. Neither of the two girls serving us seemed to care at all. Terrible customer service! Save yourself the time and money and go to an Ali Baba instead. They're cheaper, faster, tastier, and much more fresh. This place seems to try to mimic the old Montfort chain which I don't even know whether it's around anymore. That place was fantastic. This place is garbage in comparison. As another reviewer said, if I could, I'd give zero stars but Yelp forces me to give at least one.
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