Avoid this store.
Shopped a package to NY that was damaged. Ups returned it I repaired it and billed UPS $300 for the repair returned the item to the UPS store. So far so good. I anticipated they would ship it back and pay me $300. Imagine my surprise when I get a check for $236.
Called UPS, they were sympathetic, agreed with me I should have been paid the full amount of the invoice I submitted and like many others found out the UPS stores are not part of UPS. How stupid could I be thinking the UPS Store was part of UPS.
I called the UPS store and Peggy told me there were extra charges because she used a different shaped box and packed it as ultra fragile. Does that mean you didn't pack it properly the first time?
Let me recap I ship it and pay you, your break it, I fix it, you reship it and charge me an extra $66.
I'm looking for another store to ship my packages.
Here is their explanation: (in fairness I did insure it for more but was not informed there would be a charge).
Good Morning Roger;
The claim was submitted for:
Artwork repair $300.00
Packaging $ 30.06
Shipping $ 92.05
Total $422.11
Insurance paid $404.11
The difference was $18.00 for the insurance on the initial shipment which is not reimbursed by the insurance company.
Outgoing shipping $ 126.60 which includes the $1800.00 of insurance requested on the second shipment
Packaging $40.74
Total costs $167.34
Less $104.11 reimbursed by insurance company for initial shipping and packaging
Balance due 63.23 of which $34.00 was for the insurance and balance of $29.23 for shipping and ultra fragile packaging.
I hope this clarifies the breakdown for you.
Peggy
Peggy Dein & Jack Wiedel
The UPS Store 4960
3217 E Shea Blvd
Phoenix, AZ 85028
Phone 602.889.0851
Fax 602.889.0854