QUICK RESPONSE TIME! Our fridge broke on Thanksgiving Eve. I left several messages with the companies who had more reviews on Yelp. I wasn't expecting a call back until Friday morning. Not one of them responded.
By 10 AM on Friday, I was becoming frustrated, so I called a few more names further down the Yelp list. Rick answered the phone. Based on the model # of the fridge and my description of the problem, he diagnosed the problem over the phone. He was there within hours to confirm his suspicion, bought the part, and came back on Saturday to fix it. It was only a couple hundred bucks to save a $2500 fridge.
Meanwhile, I'm writing this review on a Monday, and NOT ONE of the five other places I called has returned my call. I'm sure glad I didn't wait.
[Also, to the one-star reviewer who apparently judged a book by its cover, Rick diagnosed our problem without using tools or doing any conventional tests either. Some guys just know what they're doing.]