I called Ron because of the great reviews on yelp. My toilet bowl needs to be replaced and he very kindly told me what is involved even though his company does not do this type of work (my mistake). He even directed me to some other companies that could help. The "wow" factor was because he told me to give him a call if I was going to do the work myself and needed some more advice. God bless people like you Ron. Any plumbing issues I EVER hear about will be directed right to you!