Prior to my recent vacation, I support Air Canada 100%. After this recent trip, my perception has completely changed. My family had booked a flight from Toronto to Jamaica. We have four people with 2 young children. When we checked in, all four of us have separate seating; both ways, from Toronto to Jamaica and back. We asked the attendant during check-in and they said they cant' do anything about it and ask us to ask the in flight attendants. When we go there, no one really cares. They will say, we'll see what we can do, but never follow up once everyone is seated. Didn't make any effort whatsoever. I tried a few times buzzing for attendant during the flight and got no response.
Air Canada, this will be my last flight with you and I will definitely let others know about my experience.