Got there10 minutes before my appt time as they requested. Had my " pre exam" which basically was a sales pitch for a more extensive eye exam. Sat in the chair in the Drs office for 45 minutes waiting for him to " get back from lunch ". This was between 3:00 till 3: 45. At that point I left. Also - their "deal" is for basic glasses. Progressive lenses are at least as expensive as anywhere else if not more