Quiet possibly THE WORST airline in North America. Lost our luggage coming home from South America, delivered it to us 36 hours after we arrived with no communication from their side what so ever, absolutely no compensation or appology. AND to top it all off they melted the suitcase and told us they had 35 business days to repair or replace the suitcase! 35 business days!!!...what reality does this company work in...clearly not one it's customers are in. We can't wait 35 business days to have this dealt with, we travel for business and need our luggage in working condition, which is a perfectly reasonable expectation that we would receive our luggage back in working order on the other side when we drop it off at the check-in.