Straight to the point: It was 5:15am. I have a groggy wife and two half asleep 3 yr olds I'm dragging through Charlotte airport. (What the hell was I thinking when I planned this trip?) Anyway, I couldn't stop at the Starbucks because I was carrying the heavier of the two girls with one hand and two "hello kitty" backpacks in the other. (Crying, f'n shame). I finally got the family settled at our departure gate and I went a huntn' for some joe. Our flight was about to board so hiking back to the Starbucks just wasn't an option, not to mention the line might have made me miss my flight altogether and that's the LAST thing I needed. I looked to my left and saw a glimmer of hope .... A Wendy's that served coffee. After some quick airport time math I decided that this was my best option. Great decision. I walked up to the counter and ordered a large cup of dark goodness. The woman at the counter looked at me, smiled, looked at the empty coffee mug I was carrying and said "how 'bout I just fill that up". Now that's what I'm talking about! Quality customer service! Thank you!