Lovely people! I just needed a couple of links taken out of my watch. I called up before I went and the lady was very helpful. I was greeted by Anita who said it may take 30 minutes to get it taken care of but she walked me around the showroom and we had a nice chat, she even brought me a bottle of water. Then the man came over to fix my watch and he was friendly, funny and genuine. It was like catching up with old friends. I was in and out in about 20 minutes and the whole experience was just wonderful!