Not a nice place to be. We had a car that needed a small rust repair and asked for a quote. The guy inspecting it was rude, pulled off a strip of trim to 'show me what has to be fixed' and then says 'sorry, ah'. After that, I was stuck with a bigger problem than when I started.
He said that he specializes in German cars and not mine. It seemed as if he did not want my business and told me to go to some other auto body place nearby.
If you have a German made car, maybe he will treat you better. Good luck.