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| - I contracted Move Smart after conducting a lot of research on quality and pricing ... it certainly didn't hurt that ABC 15 featured them as well. They were reasonably priced and had absolutely NO hidden fees ... they are also the only company I saw that didn't charge a "truck fee," so that was also a plus.
The movers showed up on time, and I even received an email when they were en route to the house. We had a three-man crew show up, and once they arrived they immediately got to work. They collapsed all beds, desks, etc, and loaded them up - to their credit they also grabbed some of the loose items that I hadn't boxed up and put them safely on the truck. A monsoon and dust storm rolled through as well, and when they saw it coming they closed up the truck but continued packing / moving things inside to ensure no time was lost. I was very impressed with that.
We had a relatively short move, only about 15 miles, and it took 4 hours, which I thought was reasonable. They also charge in 15-minute increments, so it's nice they did not round up to 5, charging me an extra hour in the process.
The only reason I did not give them 5 stars is because a few days after the move, my fiance and I decided to move one of the beds to another room, and as I was disassembling it I found three of the screws in the bed frame had been stripped. One had actually broken off in the frame itself, so they drilled a new hole and replaced the screw. Because the bed had been reassembled I had already signed off that there was no damage, and frankly, they did take good care of the furniture during the move (wrapping everything in blankets and shrink wrap), but I would have like to have been notified that the screws were stripped.
Still, I understand things happen and frankly a 3 10-cent screws at Ace Hardware did the trick anyways.
Thanks to Move Smart for making the moving day so easy on us - I truly appreciate it.
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