I've always known this place is a bit expensive, but the food is always fresh and I usually am really happy with the bakery stuff there. I had been having bad experiences (mostly with rude, poor, or non-existent service) at this specific location for awhile so I stopped going all together for a few months. I finally went back for some soup when I was sick and the service had made a remarkable turn around. Everyone was polite, the food was prompt and at top quality.
Then I went today and they're back to their ways. Obviously couldn't count on the good service lasting too long. The guy who took my order either got it wrong or the person preparing the food disregarded it. I waited for my food for longer than I would have expected and when it didn't come I had to track someone down to ask to check on it. They had it sitting behind the counter. I asked how long it had been there and they replied "6 minutes".I asked why they hadn't called my name and he shrugged and walked away. By the time I got home my soup was lukewarm and my sandwich was soggy which makes me think the 6 minute time the food was sitting there was probably much more. The sandwich was also not prepared the way I had ordered it.
Awhile ago, they would include a card in your to-go orders that said who prepared them and if they got it wrong, instructed you to call in (this may have been at a different Wildflower Bread Company location). I have to guess the reason this location doesn't use them is because their phone would never stop ringing. I'm incredibly disappointed.