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  • As professional as the staff appeared to be at the beginning of transaction, the management has shown a COMPLETE absence of dealing with rejection skills. It is unbelievable that such an establishment as Toyota would not invest enough training into management team. One would at least expect a neutral tone, as opposed to a visible irritation and pure rage: leaving the scene in a frantic manner without and excuse of farewell. If ever to purchase Toyota, would NOT come back to this particular location. People LEAST impressed with: Kal (simply rude and obnoxious. Threw my credit card back to me), Rob (dealership manager, would not step out to talk to clients till the situation escalated, send me to a totally wrong person for a deposit refund and made me waste 45 mins waiting). Thanks to Manny for trying to resolve the issues gracefully enough. DO recommend to check the ads on Car pages or the dealership website, as they tend to sell cars above posted price: found out that the car I was purchasing was $300 cheaper on car pages. DO NOT leave high deposits, as it will be a nightmare to get it back.
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