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| - I called this place the night before since a friend bought me a gift card but I didn't receive the gift card purchase email. The woman on the phone seemed rude and wouldn't even let me finish my sentence. She kept interrupting. She finally told me she'd call me back since her computer system was down and when the call came back, another woman was so polite and told me everything was good to go!
Loved my experience at this place. The decor is so beautiful and this place is JI-normous!
The customer service was impeccable. Every floor I arrived at, they knew my name and almost knew my entire itinerary (where I was scheduled to go next, as I had purchased the Revival Retreat 6 hour spa package for the day). I was given an itinerary as well which had some gaps in there for me to do as I pleased (i.e. go back to Water Therapy).
The Locker Room: Choose the larger lockers. The small ones won't hold anything but your purse. What's that triangle wooden thing in there? Can't believe it's got a hot tub in the change room. But didn't see anyone using it. Thanks for having curlers, straighteners and blow dryers in there. But the straighter was pretty bad quality.
Water Therapy: If you want to be the only one in there, go at 10am. The pool and hot tub were standard but the steam room (went there twice) had a timer, it was beautiful with marble and I loved my time in there. I'd recommend going there prior to your facial.
I got hungry at this time since they scheduled my lunch to be at 2:30pm even though I came at 9:30am!!! So I ordered a snack that wouldn't fill me up too much since I was about to have my 3 course meal. I got the hummus with chips and cucumbers even though I was tempted to have their 3 cheese board.
Hot Stone Massage: My masseuse was Thong (Anthony or Tony). He was talkative, personable and cracked jokes. But also stopped talking so I could relax which was nice. The Hot Stone Massage was incredible. Never tried it before this but it felt like heat waves going up and down my body. Anthony was sweet enough to write me a little Happy Birthday note quickly.
Oxygen Facial: I hit up the steam room before this so I could sweat out my toxins for my facial (brilliant idea on my part). Lora did my facial and made no reservations about how dry my skin was. She gave me advice and I was kind of scared of her rigidness about the condition of my skin. The mask she put on me felt so thick, yet so incredible. She'll ask if you want it on your eyes (I said yes - but don't do it if you're claustrophobic because she'll leave you in the room by yourself for a few minutes while it's drying up). The Oxygen part just felt like water spraying on you. I've got compliments on how glowy my face looked the next day at work - this Oxygen Facial did something right! Apparently it exfoliates.
3 Course Lunch:
Our server was Mitchel who was so attentive, patient and polite. I know they were short-staffed that day, but he didn't show his high stress levels a bit!
App: Chef's Daily Soup Creation with Bread. It was a squash soup that tasted great.
Main Course Lunch: Vegetarian Tacos: I asked for these to be spicy and even though they made the sauce with chilli flakes, it didn't work. I was hoping of some jalapenos - after all they are tacos! Wasn't a fan of these; unfortunately this was the only vegetarian main course on the menu.
Dessert: Panna Cotta was great!
Mani/Pedi
Had Loralee. The sweetest person! She was quiet, but also knows how to make small convo. She's a reserved personality but still made my experience enjoyable. She was sweet enough to drop in a few little treats in a Elmwood Gift Bag when she learned it was my birthday. =)
Overwall, I feel they really need to upgrade their restaurant menu quality. Hence the 4 stars. The entire experience at Elmwood was amazing, but unfortunately the food at the restaurant didn't peak an interest. I'll stick to the Cheese Board option next time instead of the 3 course meal.
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