This is a fine hotel, with average shampoos and soap. What makes it better than average is the staff - they are truly outstanding. The front desk person I worked with at check in was fantastic. And when I went to check out it was very busy, and they had staff roaming to take care of folks and keep wait times short. The housekeeping staff are friendly as well. All in all, I would stay at this hotel again because of how well I was treated by each and every member of the staff. I recommend.