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  • Well, I would have given No Stars but I didn't want to penalize the workers who weren't there today. So my friend and I walk in shortly after 11AM for lunch on a Friday afternoon. We proceed to the front counter and stand, waiting for a cashier to come over. No fewer than 5 employees make eye contact during the next 5 to 7 minutes and not one smile is registered, nobody says "Welcome to Del Taco, somebody will be with you shortly", nobody says a word to us and nobody changes his or her facial expression. It was almost as if they were hoping that we were illusions. We finally turned as I let out a chuckle and left in disbelief. After almost 30 years working in customer service I am still stunned at the complete lack of giving a poop displayed by these employees. I would let them all go and start over with a new crew and limited hours if that's what it took to get a store that actually seemed to care about customer service. Horrible, horrible service. Three thumbs down if you know what I mean!
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