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| - Wanted a fun night playing board games, but our entertainment turned out to be laughing at how awful the customer service was during our whole experience... We came on a Saturday night and knew it would be busy, BUT... When the host took our name, he promised to be right back with an estimated wait time, but he never came back. For a whole hour we were ignored. No one checked in on us, offered us a spot at a bar, or even smiled. Toward the end of our wait, we saw an open spot that the staff missed and were about to ask for it, when a couple who JUST walked in was given it instead. Honestly, I wouldn't have minded waiting for a table if they wouldn't have let a group cut in line. When this happened, we sat down at the bar to order milkshakes to go. There were so many staff members behind the counter, but it took forever for anyone to notice us and give us a menu and take our order. We wanted to leave and pay, but they wouldn't take our money until we held out our cards in front of us. What this establishment does may be unique, but that is not enough to make up for such unfriendly, cold employees. They can't just know board games...They need to learn some basic food service skills too.
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