I live in Virginia but my car was in Charlotte and I had to have my car towed here. First of all I have to sing this place some serious praises, they are incredible here... The transmission went out in my secondary car which is a 2013 Nissan Altima (Never buy a Nissan!) I was quoted almost $1,500 dollars more at the local Nissan dealership down the street and they made it seem as if it was a headache to repair their own product, smh. Needless to say I called Aamco, reached a guy named Jonathan Morris and I couldn't be happier that I did. His professionalism and personable attitude sealed the deal for me! Jonathan was very informative, gave me options and made sure that I felt completely comfortable with the decision to replace my transmission. He explained in great detail the warranty as well as the time frame it would take to complete the job. Jonathan communicated with me throughout the process and my vehicle was done on time, exactly as promised. Honestly I assumed that he was just having a good day but once I went to this location to pick up my vehicle and meet him in person, I met the owner Brad and his attitude was exactly the same as his employee Jonathan's. Clearly this Aamco has got this right!!! The vibe in this place, from these two guys will make the painful choice of having to replace your transmission into oddly a pleasurable one! Might I add that I completed this transaction 100% over the phone until I actually went to pick the vehicle up and it was seamless. Thanks Jonathan Morris & Brad, you all have a customer for life!!!!