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| - I really wanted to like the hair color and overall customer care from this salon because of the other reviews, but it just fell really short - unlike the hair cut I failed to receive.
I had booked 3 weeks in advance for a balayage highlighting and cut with Jodi - I had to book two separate time slots online which was fine. This was in preparation for a wedding I was attending as a bridesmaid and we had to keep our hair down.
I had a gorgeous blonde balayage already on the ends of my hair from Marca College, where many of their junior hair stylists trained, including Jodi. I simply just wanted to freshen it up for the photos, as I would lose some of the blonde with a cut.
I was given a waiver by Ivan (one of the owners) before Jodi applied the dye, stating that because I already had blonde colouring in my hair they would not be responsible for corrections. I thought this was strange because the color was also L'Oreal products from Marca, it had not been done in half a year, my hair was in great condition, and I have had stylists apply color on color many many times when younger. I signed because it was awkward and I had taken that morning off before leaving to go up north in 2 days.
The experience while at the salon was nice, the staff are friendly and the owners seem lovely. Ivan is very chatty and was quick to offer hot beverages. The other owner Tony came over to correct Jodi and guide her on the dye/volume choice, which was my first red flag. I just asked them to avoid anything reddy/brassy, I really liked the light blonde contrast with the chestnut brown I had prior.
3 hours later I left with brassy reddish hair with some lighter high lights along the ends after a toner was applied for a very, very long time. I bought all of the recommended hair products and hoped to see a change or that is was the lighting. The worse part is I never got my hair cut because they said it wasn't in their appointment book, so while I left with a nice blowout I would rather have had a trim for the wedding... and the price...
I had to run to House of Lords on the way to work afterwards to squeeze in a trim. When I told one of the senior stylists there what I had just paid and she saw the result, she was shocked. She said my hair looked a mess, it definitely wasn't balayage, and that I should have said something or been offered a correction.
2 months later I am still upset and waited to write my review until after I paid my pre wedding treat to myself off on my MC, before that I was fuming. I would be careful about choosing one of the junior stylists if you attend this salon; while a profile or online ad may say someone is knowledgeable in balayage or ombre I have learnt this is not always the case as I wait to have my color corrected.
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