This review is long overdue. Our trial team called the Omni Charlotte our home for a little over a month. We were originally scheduled for 2 1/2 weeks but the freak snow storm in February kept us in through the first week of March. Despite it being a very busy time in Charlotte, the hotel managed to get us an extended stay and made us feel very at home. The sales manager, and catering/conference coordinator were extremely helpful with anything we needed. The entire hotel was very responsive (even with our late night/early morning requests). The rooms were nicely kept and our war room was always in order. True, this isn't one of the newer hotels, but it had a lot of great amenities (including a drugstore and various food court type places to eat) that made our particular stay a little more pleasant. And kudos to Michelle M. and Hope F. for being so extremely accommodating and pleasant to work with (even when I knew our requests were tough to deal with. What a great team!