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| - If you have an enemy, recommend this company to them, for their work.
This is the least professional company that I have ever had the experience of dealing with. I have never taken the time to do a Yelp review (good or bad) but, this company is so horrible that I had to review them, to warn others to NEVER use them. They came to my home to tile two bedrooms and a small bathroom. Granted, this was not the biggest job for them to do but, I would still expect a little common courtesy and professionalism. Not the case, at all, with this company. My first impression, of the company, was not good, by any means. The owner came out to my home to figure out what tile to use and where to tile. That was on a Thursday. On Friday, the office called me to let me know that they would be out on the following Thursday and, they would call me to let me know what time. I cleared my schedule, for that day. Then, I get a call on the following Monday night to let me know that the workers would be coming out on Tuesday morning. I was told this, not asked if the push up in the day was ok. I was not available on Tuesday morning so, begrudgingly, they set the time to come out, in the afternoon. It was inconvenient for me but, I made the time. The owner was supposed to be there when the workers got there, at approximately 1:00PM, to instruct them. He was late so, the workers asked me what was to be tiled. I let them know that it was the two rooms and the bathroom. When the owner finally showed up, late, he again instructed them and he asked me about tiling the closets. This is the owner of the company who had just been out to quote the job a few days before. Apparently, my job was so insignificant for him and his company that he did not take notes on what was to be tiled. It went even more down hill, from there. First of all, the workers broke a vase, while in my home, and hid it from me until they were leaving. I heard the vase break, as I was in the front room. The workers said nothing to me about it so, I thought that it was a tile that broke. As they were leaving, for the day, the worker in charge informed me that they broke a vase. I guess they broke it and immediately cleaned it up and threw it away. I understand that accidents happen. The vase was a crystal vase, that was a gift. The value was probably about $100. The head worker seemed apologetic and offered to replace the vase. He seemed sincere and, I was sure he didn't know the value of the vase. I told him we could call it even, if he brought me some left-overs of the dinner his wife made that night. I'm a single guy so, I was willing to accept a meal to replace my vase. He did bring me a home-cooked meal, the next morning so, I was fine with the vase being broken.
Once the workers left, after supposedly all of the laying of the tile, I went back to see how it looked. They were supposedly done with everything, other than having to come back the next day, to do the grout work. I noticed that the tile in the bathroom had not been removed and nothing had been done in the bathroom. I made comment about it, the next day, when they came and, they acted like they didn't know about the bathroom, even though I informed the head worker that the bathroom tile was to be replaced and, even though the owner, came out the first day to instruct them. The owner didn't even know/care that the bathroom was supposed to be done. Again, apparently, the job at my home wasn't big enough to warrant the owner taking proper notes on what was to be done and instructing his workers correctly.
The workers removed and replaced the tile, the second day when they came out, again, begrudgingly. The owner had not instructed them correctly, the first day so, it caused more work for them, in the long run. Now, I don't know if this next issue is due to the workers being upset or, due to the workers' unprofessionalism but, I was screwed even more by this company. I was in the process of painting when Custom Crafted Floor Covering moved up the day that they were coming out to do my flooring. Remember, they came out 2 days earlier, than they said they were coming and I had to adjust my schedule, on the fly, to meet their time. I was also in the process of having my toilets replaced. To do the tile, in the one bathroom, CCFC removed my toilet in there. Well, they removed the toilet, full of water, and placed it in my shower, on a piece of cut tile. When I went to throw out the old toilet, the water flooded everywhere. You would think that the workers would have flushed the toilet to expel the water in it. No such luck. I realize that they are "flooring" guys and not plumbers but, any common sense would tell you to get rid of the water, in the toilet, before removing it. On top of that, they took the painters tape and paper that I used to prep lines for painting and shoved it down the open hole from the toilet. All my work, destroyed by them. This co. suck
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