I bought a groupon and used it right away. Scheduling an appointment was very easy. When I went, I guess they had just relocated their office? So it was very hard for me to find as there was no signs up or anything. The front desk people were very nice & the owner was a sweetheart as well. The lady who did my lashes was nice as well. She kept the whole appointment conversational which I enjoyed because it was a fairly long appointment and it kept me entertained. The only reason why I gave this a three star is because my lashes did not last two days :/ I followed all the instructions given to me. Did not wear make up for 48 hours, did not use anything I wasn't suppose to. After the recommended time to wait befor getting them wet...I washed my face and one by one my lashes were falling off. It didn't even last a week for my family party I had coming up. I was extremely bummed as I paid $60 or so on this groupon. Not sure if it was the application or products used to apply them...but I can assume you 100% I followed the aftercare instructions as I was really trying to get then to last until the family gathering...but it didn't :(