I very rarely will Yelp a bad comment. Most of the time I tell myself to cool down and then I just forget about an awful experience and move on.
Today is very different because of my FIRST and absolutely LAST experience at this restaurant. In my 39 years of life, I have NEVER experienced the type of awful service like I did today.
I came here today with a couple of friends for lunch. As we walked in, the restaurant is very cute and cozy inside. Unfortunately their waiter (I believe his name is Jose but I have not confirmed this info as he refused to give us his name.) Right off the bat he was extremely rude. He made a comment that he remembered one of the individuals in my party only leaving him a 10% tip the last time he came for lunch. That right off the bat struck me wrong.
We went ahead and ordered our food which came out at a decent time. "Jose" never once came to refill my drink or even check on us. He came to us maybe once at the end to ask if we wanted flan which we declined. We soon received our checks and paid. As we were ready to leave, "Jose" sprinted to us to tell one of the members of our party (we had 3 people total in our party) that her tip was a disgrace and to never return back to their restaurant again.
I stepped in and told him his comment was absolutely unprofessional. He then THREW my tip at me and told us to never return(I left him a decent tip btw). I have NEVER seen such unprofessional behavior in my life. When we tried to call the restaurant to speak to the manager or owner, of course, Jose answered and told us he was the manager AND the owner. After some quick research we found that he is not the owner and a woman by the name of Irma Aguirre owns the restaurant.
Do yourself a favor. Save yourself a headache. DON'T COME HERE. You will get better service in a Taco Bell drive thru at 2am compared to this place!! I would give this place negative stars if I could!!