My stepfather bought a car from there and recently passed away. I contacted Matt, the sales manager to see if they had any interest in buying the car back because my mother couldn't drive it (it's a manual). Matt was oh so sympathetic and told me he would look at the original sales documents and call me back. I did not hear back from him so I called late that afternoon and left him a message saying that I knew he was probably busy but this was a matter of urgency as my mother couldn't afford the car on her own. Still no returned call. The next day I called and was told he had the day off work. I tried again the following day as he was there working and he still has yet to return my call. That was more than two weeks ago.
Fortunately we were able to sell the car to a friend of the family...but the lack of consideration to even call me back to say, we aren't interested in buying your car if that was the case, is very unprofessional and I would not be willing to send any business their way.