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| - I booked Summer Bay for a 5 day 4 night stay for me and my family. In total there would be 5 of us I booked the two bedroom/two bath rental unit. Due to research/reviews we knew all about the construction so we were prepared. What we were not prepared for was the "oldness". We are owners at The Grand View and with Hilton Vacation Clubs. We wanted to check out Summer bay for comparison, since Summer bay offered ammoniates that the others don't.. i.e.. free shuttles, plentiful parking and wireless Internet. But my oh my the units look straight out of an 80's home decor magazine. The unit was not a lock out as we were accustomed to but rather just a semi larger room with two separate smallish bedrooms. A small galley style kitchen, a decent sized living room, a nice outdoor balcony and two functional bathrooms. The master bath has the BIGGEST tub I have ever seen...could easily fit 3-4 folks in it, but the hot water literally only lasted long enough to fill the tub up halfway. While the construction noise was never an issue the walls are SUPER thin and we knew EVERY time our neighbors used their dishwasher, or clothes washer, or flushed their toilet.
Unlike a lot of reviews our check in and check process was VERY easy. We got in around 7:30pm, A nice man by the name of Chris checked us in, we had building 20 room 207 which looked out over the pool/bbq area. Our three girls used the pool every evening, but word of warning..the pool is open 24 hours a day, and when some folks get back from a long night of drinking and decided they need to take a dip YOU WILL KNOW IT... We did go to Von's the first day and picked up several food items and prepared them in the room..all the kitchen appliances are adequate. Our daughters [ages 28, 14 & 12] used the shuttle service several times and it was always on time with a personable and professional driver.
Now for the not so nice side... My husband telecommutes for his job and this was to be a half working half playing vacation. And one of the MAIN reasons we booked with Summer Bay was for the free wireless Internet. After check in and unpacking hubby followed the directions to connect to the Internet but the phone number given was CONSTANTLY busy. During our 5 days he called the front desk more then a DOZEN times and was ALWAYS told "Yes, it is down but they are working in it and should be up real soon". Well that was COMPLETELY untrue. If we would have known we would have never booked with Summer Bay....and Yes, I realize that not everyone needs/wants the connection, but for our family it was a necessity...Hubby had to go to other retail locations to use their wireless, and he still was unable to have the 3 conference/Internet calls that were scheduled. This was a HUGE problem for us, especially since we own our own business. We even inquired about getting our money back and booking another hotel, but we had already paid in full and that was not an option.
Secondly, while it was cooler then normal summer [fry an egg on the sidewalk] heat, our room still required use of the AC. Well, we still don't know what the issue is/was, but the AC literally would FREEZE the living room and kitchen but would NOT even drop the temperature down in the bedrooms they were constantly warm over 80 degrees and slightly muggy every night. And we even closed all the vents in every room other then the two bedrooms, but still did not wrok. Not a pleasant sleeping environment.
Thirdly on our second day we asked for 3 extra pillows and 2 blankets...the person sleeping on the pull out sofa was freezing. After a few calls and being told "we do not have any extras" I finally had a nice gentleman deliver 1 blanket and 1 pillow...and was told "if any more become available" he would bring some by...Well that never happened. It seemed extremely odd with the amount of units at Summer Bay that there were no extras, but I guess we will never know if they really had more or not since we will never be returning under these conditions again.
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