| rev:text
| - If they want to encourage me to post my review as a part of their survey, who am I to disagree. Survey response below:
A poor experience. Brought car (Camaro) in for the Switchblade recall. The solution to the recall isn't so much a solution as a poor stop gap hack, that had I known was what would be done, I wouldn't have bothered.
Additionally, one of the key fobs had lost the lock and unlock buttons in the last four years and isn't functional. Brought that key fob in, and was told it would be around one hundred dollars to replace it, and agreed that would be fine. The non-functional fob was returned to me with the blade snapped off and new key ringed to it. Fine.
Apparently a part of the key fob recall was an unrequested inspection, that took over two hours to complete. Some routine maintenance work was recommended, but I typically take care of those when I bring the car in for oil changes. I didn't particularly appreciate trying to add time and cost to a recall issue that was so poorly executed in the first place, and really didn't appreciate wasting that time.
Once I got the car back, after turning the car off and back on, noticed the service engine light was on and the car was idling very poorly (recurring near stalls where the RPMs dropped by half and the car jerked). Took the car back to the dealership, explained the issue (as well as pointed out the service light that was still on), and left the car to be looked at.
10 minutes later, receive a call telling me that it would be 150 dollars to read the error code and diagnose the car. In a few short words I explained that was unacceptable to fix an issue caused by the service department, and was told they would bring it up with the manager, and didn't hear anything further. Two hours later I stopped back by the dealership on my own to make sure something was being done.
During the inspection, the latch for the air filter housing was broken, and was replaced (about the only correct thing that occurred that day).
I had a horrific experience purchasing a car at Courtesy, but always respected the Service Department from previous experiences. This visit wasn't a slip up, it was a systematic failure (when my oil drain plug was cross-threaded, resulting in my garage floor being covered in oil, THAT was a slip up). The manufacturer failed on the recall 'solution'. The Service Department failed by performing unnecessary tasks resulting in unnecessary delays, and unnecessary damage to my car (the filter housing, and frankly, my key fob). I'm not sure I can stomach bringing my car into Courtesy again, I value my car and my time too much.
If you think there is anyway you can make this up to me (good luck), feel free to contact me.
Steven S
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